Calling options: Main entry point Or use extension to get to specific person Or give a prompt (1 for lending, 2 for auto loans, etc.) Direct dial (DID) (1500, 1501, 1502) ➝ No routing, direct entry Ability to tag the call you're currently in. Either doing that through Ring Central or being able to do this on Invo platform. Need a way to map our queues to Ring Centrals intents/dispositions Example ➝ Pressing 1 for auto loans needs to be routed to a Invo queue for auto loans Need the ability to transfer calls
