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Feature Requests

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Category

Queue Display Order
We’re aiming to establish a consistent ordering logic across all queue and topic selections within INVO. For example, when creating text threads, we want the options to default to alphabetical order. This same ordering behavior should apply uniformly across all queue and topic configurations to ensure a predictable and user-friendly experience.
0
Kiosk 2.0
The kiosk program will be able to be put into Window's kiosk mode The kiosk program will be installed in program files instead of app data Improve the setup process regarding hardware detection Allow the camera and microphone to be the same device Improve the logging Most logs will be remotely accessible on the client's Invo site We will have network related logs The kiosk program's user interface will be improved to be more modern and consistent with the new widget The new design will also support touch design devices The kiosk program will gracefully shutdown if the computer gets force restarted (i.e. from a shutdown group policy) The kiosk program will support dual screens (tentative for initial release)
4
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in progress

Text reporting
I would like to see campaign reporting that reflects how many campaign texts were sent for each specific campaign and how many members replied back to those campaign texts. I would also like to see agent reporting on how many texts each agent has worked.
0
Queues follow branch hours
Currently, we can set our app/web hours and the queues will reflect closed outside of those hours, but branches are still able to sign members into kiosks after the closing time of those queues. I would like for there to be a failsafe that reflects the queue is closed if employees attempt to sign members into closed queues.
0
Ability to track reason for booking cancellation
When an appointment is cancelled, we would have a dialogue box shown to the agent to put a reason why it was cancelled. This dialogue box would have an open text box and then 2 - 3 default 'checkboxes' Member/Customer no-show Member/Customer double-booked? Agent double-booked? In a future task, we could create a report to see this information about cancelled appointments
0
Closed caption translator for English/Spanish in video
The ability to communicate with others on video is critical in the success of an interaction. The ability to have a closed caption when someone is not able to communicate in English when a Spanish speaking agent, can assist in opening up new markets within our community. The member will can speak in Spanish and it translates their words to English. The English agent then could speak and the words appear in Spanish to that member. This could also be used for those hard of hearing with closed captioning for a English conversation.
2
Booking Channel Separation
We would love to be able to separate the hours and turn on/off appointments separately from our video channels to allow booking to be open when kiosk/mobile are closed. We would also like to be able to have certain queues available for internal booking without displaying on web for members to self-book.
0
Automatically set a default option for Preferred Language
From the Concierge Tab. When submitting a member into a kiosk on the backend side. I would like to have the "add a guest form" have a default "Preferred Language". Since most of the time we would be selecting one Language. Then that would still give the option to select a different "Preferred Language". The following code is an example of how I see that working. <!DOCTYPE html> <html lang="en"> <head> </head> <h3>Please select a Language:<h3/> <select> <option value="1">Chinese</option> <option value="2" selected>English</option> <option value="3">Spanish</option> <option value="4">German</option> <option value="5">French</option> </select> </html>
1
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in progress

Track the agent that put the lobby guest into a kiosk
When placing someone in kiosk the video banker is not able to see what employee input the member into the kiosk, this would be very helpful to see.
0
Call On-Hold: Should Play Audible Tone When User "Raises Hand"
Allows a caller placed on hold to ping the assigned agent with an audible tone.
0
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