Feature Requests

Bring back the customer report tab! Before the 4.6 update, we could pull a report that listed the total calls for each call queue listed by agent. Now we have to go in and we have to pull multiple reports to get all this information because you have to manually select the agent you want to pull reports for. There is not a master report like there use to be.

I'd like to request that Invo pursue integrating ChatBot with a generative AI model. In order to keep ChatBot healthy and productive, we have to request hard-coded conversation flows, monitor user reactions to those flows, then rinse/repeat. This requires labor hours for both Invo and their clients, which feels like the antithesis of why we have ChatBot in the first place. :) By integrating ChatBot with generative AI, the product can become more responsive and capable, leading to higher overall satisfaction in our user base, in turn leading to less traffic overflow hitting our staffed contact centers.