Calling options:

Main entry point

Or use extension to get to specific person

Or give a prompt (1 for lending, 2 for auto loans, etc.)

Direct dial (DID) (1500, 1501, 1502) ➝ No routing, direct entry

Ability to tag the call you're currently in. Either doing that through Ring Central or being able to do this on Invo platform.

Need a way to map our queues to Ring Centrals intents/dispositions

Example ➝ Pressing 1 for auto loans needs to be routed to a Invo queue for auto loans

Need the ability to transfer calls

Next meeting, we want to have some reporting to show