Closed caption translator for English/Spanish in video
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Tim Holloway
The ability to communicate with others on video is critical in the success of an interaction. The ability to have a closed caption when someone is not able to communicate in English when a Spanish speaking agent, can assist in opening up new markets within our community. The member will can speak in Spanish and it translates their words to English. The English agent then could speak and the words appear in Spanish to that member. This could also be used for those hard of hearing with closed captioning for a English conversation.
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Austin Pearce
Merged in a post:
Kiosk - Member side Closed Captioning
Invo Solutions
We have multiple members that are hard of hearing. We would like to request an enhancement for implementing closed captioning kiosk-side during video calls.
Joel Daugherty
Occasionally members struggle to work with a video agent because they have hearing issues. The enhancement would interpret the agent's words in real-time and assign captions to the bottom of the feed.
I think this has the potential to improve member experience and also allow Invo to market their products on a larger scale, given that they could plug in translation capabilities to the caption feature.
Jared Patton
What a smart idea!